Sat 25 Nov 2006
As mentioned in my previous post, I decided to give the MNVO Helio a go with its new, sexy Drift phone. In this post I’ll be listing my experiences with it over the last 11 days or so. Some of my comparisons will be made against the Sony Ericsson T616. Know it. Love it.
Call Quality and Reception
I know, weird to start off a phone review with this category, especially for a phone whose company asks you “Don’t call it a phone” and “Don’t call us a phone company”. As it piggybacks on Sprint, you’ll get the same coverage as Sprint. As I write this I’m in 93306, the outskirts of Bakersfield. I have full bars on both phones (Drift on Sprint, T616 on Cingular). Call quality on the Drift seems slightly better than the T616, but this could be simply my imagination.
Google Maps
The killer app on the Drift is Google Maps. In San Francisco the device is accurate to within a few meters, though during my Thanksgiving weekend I had to opportunity to test it in Bakersfield (um, yay?) and found that it would sometimes tell me that I was several miles from where I actually was. This made me wonder - is it actually a GPS or does it triangulate based on cell tower proximity? Despite its placing me at the local raceway when I was in fact at home, I have had good experiences with this app. It helped me find the Bubble Lounge, after all.
No Mac Support
Now to bring it down a notch. Being an avid Mac user, it is important to me that a device be able to talk with my MacBook if it makes sense for it to do so, and a phone certainly falls into this category. Address Book is the master, the source, the benevolent dictator that tells me who I know. He should be able to tell my phone who I know, and to continue to update my phone with the latest news of my social goings-on. Unfortunately I can’t do this with Helio and the Drift (but where there’s a will, there’s a script - post a comment if you want instructions).
In fact, I can’t even pair the thing with my computer due to a mismatch in the number of digits expected for the PIN. I never had a problem with my T616 or my Motorola V551. What’s up with that Samsung? The included USB cable doesn’t appear to do anything when I plug it in to the Mac, so the only way I could even get files onto the thing is to get a MicroSD card reader, a card, and then hook that up to my computer. This is a big thumbs down for me.
Look and Feel
NOTE: The stickers are still on the face and back of the thing, and that’s why the display looks a little funny.
First things first: it is a sexy beast. The device itself feels solid, despite the occasional weirdness of it moving slightly when I’m on the phone due to the slider form-factor. It is a little smaller than my T616, though not by much. It is slightly heavier as well, but when it’s in my pocket I don’t notice the difference. Looking at the picture to the right at a bigger size, you may notice the time on the T616. This is a handy feature, as I don’t wear a watch. The Drift lacks this touch. The soft buttons are of a similar setup on the two, and I like some features of each. Both have a “back” button, but they’re in different places. The Drift’s button is a little too close to the “down” button, leading me to accidentally press it a few times. The two soft buttons on both are easy to hit, but directional buttons in general are easier on the T616 due to its joystick configuration. This is countered by its occasional confusion of pressing the joystick in being taken as some other direction, a problem the Drift does not share. The Drift goes along with convention by having two large buttons: the green and the red, logically used when beginning something (notably calls) and ending something (as well as power).
The number pad on the Drift is revealed by sliding the face up, revealing buttons that are large but with no margin, which in practice I find harder to hit accurately than the smaller keys on the T616. When opened, all the keys on the Drift light up, including the soft keys, which is important due to their lack of margin. The Drift is relatively smart about when to use T9 vs. Multitap, but you have to tell it to use T9 the first time. One major annoyance is typing in the web browser, as there doesn’t seem to be a way to easily type a forward slash. You have to change the input type to Symbol, press down twice, then press 7 twice. Ack.
Also, the charger seems likely to cause less damage to the phone than with my T616 (I had a previous one that eventually stopped charging because the charger had broken the contacts on the phone). The only thing that remains to be seen is whether the flap will insist on sticking out like the RAZR’s is wont to do. As for the actual feel of the Drift, the side buttons make holding it a slightly more uncomfortable experience compared to the T616.
Camera
While this isn’t that important to me, it is a nice thing to have sometimes. I hadn’t used the camera up until this test, and I must say it’s pretty darn good. Be warned though, that this is from someone who’s current camera phone was made several years ago. The picture to the left is from the Drift. It is a somewhat challenging shot because of the intensity of the background light. Yet the drift did okay with it. By contrast, the T616 fell flat on its face, as shown below. However, I had to send the picture to myself from the Drift via MMS to my email, which took a few minutes. On the T616 I just used Bluetooth file transfer, which took about 10 seconds. Two steps forward, one step back.
| Drift | T616 |
|---|---|
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Browser
The browser seems like a good idea, but it’s pretty restricted. I could sign into GMail, but not actually see my messages. I couldn’t install the GMail app. As mentioned earlier, typing in URLs manually is a pain. Some sites are suggested for you (like Digg, MySpace, etc), but I find browsing on them reminiscent of a squinting contest. I wouldn’t use this phone if you plan to use the web a lot. As I don’t plan to use the web a lot on it, the jury is still out as to whether this will affect my final decision.
IM
Despite the crappy browser, it is still pretty usable as an IM client. It supports AIM, MSN, and Yahoo!, though Jabber is conspicuously missing. I’ve tried it with AIM and found it usable, but not terribly useful. Who wants to be reachable all the time like that? SMS and calling is enough of a distraction.
Sending just a regular ol’ email seems to be done through the browser at Helio’s webmail site. This is pretty annoying as you must navigate to the site, log in, then send a message. This is not usable, though it could be useful if it were. I already mentioned that GMail is not supported, so look elsewhere for that functionality.
Baked-in Offline Apps
Apps such as the calendar, alarms, contact list etc. feel pretty good compared to the T616 and have more options, such as a recurrent alarm that happens only on weekdays (no more setting the alarm every night!). The ability to have a summary of your Todos and Calendar on the phone’s home screen is nice, though there’s no interactivity (which is probably for the best, as the confusion introduced by that would just be too much). Unfortunately, as mentioned before, there’s no sync here with the Mac. There may be with Windows, but that doesn’t matter to me.
Battery Life
My phone usage is maybe 15 minutes a day talk-time. I also have played around with the Google Maps thing for a few minutes at a time. So far the Drift seems to last about 2-3 days with this usage. This is worse than the T616, which goes about 3-4 days with this usage. The battery indicator on the Drift is also a discrete thing with four bars, whereas the T616 is more granular (and colored too!).
User Interface
The main user interface it pretty easy to get used to, but the Java apps don’t obey the same rules, nor do some of the built-in apps (like the MMS client). This is kinda weird, and stands in strong contrast to the T616 where all the built-in stuff has the same UI (of course the Java apps don’t, but there’s not much call to use them). But damn, isn’t that dialing screen nice?
Summary
The Drift is a nice sexy slider, but the jury is leaning toward canceling the Helio service, mainly because of the lack of Mac support. More on it in 10 days or so, when I’ll discuss the iPhone’s impact on my decision among other things.


November 29th, 2006 at 05.34
Same gripes about Mac/Helio compatibility here. They just don’t talk nice to each other. Big issue: Mac OS X’s bluetooth assistant requires more characters than the Drift can handle when pairing the 2 devices… so when you try to make them talk nice, you get an error on both the phone and on the Mac. Apparently Apple added more “required” pairing digits to enhance security… and the Drift doesn’t like that many digits.
November 29th, 2006 at 22.05
Yeah, that’s the same issue I had, but I never had a problem with either of my previous bluetooth phones. I’ve decided to cancel the Helio service, about half because of the Mac thing, and half because I’d essentially be paying $20/mo for Google Maps on my phone.
December 6th, 2006 at 22.43
Just for a heads up you can use iStumbler to pair the two since it allows a custom amount of digits (use under 6). You can then use Bluetooth file transfer to send files over to the USB storage.
December 14th, 2006 at 15.57
Hey, I’d love instructions on how to use that script.
Thanks!
December 19th, 2006 at 13.07
@Rick: You ask, and I deliver.
The script is written in Ruby and so requires Ruby to be installed. I humbly direct you to Ruby’s site.
Once you’ve got Ruby, download the script, save it as sync-helio-contacts.rb (or whatever), and change the MYEMAIL and MYPASSWORD parts to your Helio username and password, respectively. Then just run the script like so:
If you need more help on running it, I recommend Google or #ruby-lang on IRC. As usual I make no guarantees about fitness for a particular purpose, nor against damage to either your computer or your Helio web mail account.
January 3rd, 2007 at 19.42
So, I got my Helio Drift today. It is pretty nice. Gmaps is great, the phone service seems good but I have low standard because I am coming from Verizon, who suck unless you need phone reception in rural Florida…
I can access Gmail just fine. They even have it linked under e-mail in the browser. It seems to work fine, but as people have mentioned you can’t download the App version. Which sucks, but I am hoping that if enough people complain then maybe it will work. But the Webversion seems fine for now.
Gmaps is great, I wish you could save your settings but that is Google, not Helio. The realtime traffic reports is priceless.
So, my only beef is the battery life, and I still can’t figure out how to set the phone to vibrate only or be completely silent.
January 21st, 2007 at 21.54
just hold * and that will put it in silent mode with vibrate only. to turn off the vibrate feature, hit menu > customize > settings > sounds > ring vibration > “light only.”
January 29th, 2007 at 11.44
This phone does not support a backslash…that a pretty big issue, like if you need to type in a domain say….
February 21st, 2007 at 22.16
I got the Drift paired with my mac, but when I try to transfer a file via bluetooth both devices give me an error. I have the Drift set in receive mode which is the only way it will even attempt to send something, it adds the object exchange service. And then it just says there was a fatal error. Has anyone gotten bluetooth file transfer to work with the mac? And has anyone gotten it to work as a tethered(USB) modem with the mac?
March 12th, 2007 at 01.17
I am a mac user. I downloaded iStumbler, and was able to connect my helio drift to my mac laptop. I sent a file to my phone, but I cant figure out how to choose the file as my home sceen (wallpaper). It doesnt give me the option to choose from where the file was sent. Can you help??
March 13th, 2007 at 00.00
I just paired my Pbook G4 with the Helio Heat. Took a little time until I just got down and dirty. Have the phone in receive mode and click browse device on your bluetooth options. The phone then prompted me for a passcode, I typed in the max of 6 zeros. My mac also then asked me for a passcode. I typed in 6 zeros, it paired, and started browsing my phone. As of now I can only send photos, no mp3s yet which is what I really want so I can mix my own ringtones with GarageBand. In order to receive photos, they must be in .jpg format, set the phone to receive mode, and the file will automatically be put in the photo album.
March 13th, 2007 at 00.18
Phew! To send mp3s to your Helio device, first browse your device. Next send an mp3 to it. I sent a 4mb song in about 2 minutes. The only way I can play it so far is to access my USB disk from the memory info. It plays, but also took up one fourth of my USB disk memory. I’ll keep playing with it.
March 19th, 2007 at 09.27
[…] After about 11 days I decided that the service wasn’t for me, so I bid them a fond farewell — or so I thought. That was December 12th that I cancelled my account, and in a few days it’ll be 100 days that they were supposed to have sent me a refund. For reference, their official policy is that refunds should take a few weeks, not to exceed 59 days. Well, we’re way past 59 days here, and we’ve also reached the end of my patience. […]
March 20th, 2007 at 11.47
First day with the Helio.
Last night, early evening, I got it and called to activate. I was having my number from my other carrier ported or transferred over. They needed the account number from that carrier. Course I didn’t have it with me, it was at home. They had me on hold while their system uploaded for about fifteen minutes. Then told me that I would have to call back the next day when I had my account number.
So I went home and got the account number and did it online rather than go through the calling thing again. That didn’t work. Kept getting an error message on their site that said to call their customer service and discuss my account. I was able to activate but it said I had to wait 2-4 hours for my service to be fully working. If I hadn’t been able to get my service working then call customer service. I went to bed. Slept about six hours and when I got up, tried the phone.
It wasn’t working. Kept going to some roaming company who wanted my credit card. I could mess around with the everything else, just couldn’t make a call or use anything that required me to actually connect with the outside world wirelessly.
I called the company and asked what was up? They said that it might take three days to transfer my number over and that they couldn’t give me a temporary cause my port number was already in the process of transferring over to Helio. So, I am stuck without the ability to use my new Helio service. They said that if I still couldn’t use it three days from now then give them a call.
Joy.
March 20th, 2007 at 20.45
Getting ready to go to bed. I called the *2 and got connected with sprint from my new helio phone that is not working. Sprint says they are not helio and I should call them. I did and someone at helio told me that it could take 3 hours to five days for a ported number to be transferred from metro pcs. I pointed out that this information is different in that in the morning they told me that it would take three hours to three days. I asked to speak to a supervisor. The ’specialist’ told me that the supervisor would not be able to tell me anything differently. I said that that was okay because at this time I wanted to register a complaint.
The supervisor came on and I told her that I had gotten three different types of information three different times now regarding why my service is not working. She apologized for me being misinformed and then told me that trac fone type of services do not transfer or port numbers. I said it isn’t a trac fone it is metro pcs and it is a monthly service. But she said that means it is pre-paid so that would make it like a trac fone and the number isn’t transferrable. So I said fine. Give me a new number then and get my phone working. She said that she would send an email to the port department and have them cancel the work they were doing on my port and that it would be another 24 hours before my Helio phone would work. I said, fine.
She told me to call back in 24 hours. I said, ‘You want me to call back, again about phone service that YOU provide?’ She said that she could call me back and asked for my phone number. I gave her my metro phone number and she asked me what time zone I was in? I told her California. I then asked her what time zone she was in? Eastern, she says.
I thought I was dealing with a company in Palo Alto? Which is right down the street from me?
Does everybody do business like comcast? If I want to talk to somebody about my internet connection or cable, it is always somebody in India.
I’ll let you know what happens in 24 hours.
March 22nd, 2007 at 09.57
Wow, your story is shaping up quite a lot like my experience with trying to get a refund. I feel for you, my friend, I really do. In a way it makes me glad to hear that I’m not the only person who has had a problem with them — just leads me to believe that my hypothesis that all mobile providers are evil has some merit to it.
March 22nd, 2007 at 11.33
They aren’t evil. They are just a bunch of whacks whom the company has hired to do a job but have no idea how to do it.
I called the next morning on a break at work and just told the guy that answered the phone that I wanted a new number. He fixed me right up. He obviously knew what the hell he was doing. I have been happy with the service since then, which has been about 24 hours. I did download a music video and watched it on my phone. I thought that was really cool! I am amazed at the speed of their internet service and am glad that I made the switch from metro. I just kinda figured that all mobile web would be slow because of my experience with metro but that just isn’t the case. wow.
I also like that I can look up my phone bill and usage online and see everything that I been doing. That is cool.
I still got that happiness garuantee time period so I will let you know what happens by the end.
The one thing that I wasn’t entirely comfortable with was that they seem to do business with sprint, whom I hate with a passion. Their customer service stank to high heaven and that was one of the reasons why I moved to metro years ago.
March 22nd, 2007 at 15.58
I’m pretty sure that they rent the cell tower usage from Sprint, which basically means that you have Sprint’s service, but packaged differently and through another company.
I’m glad to hear that your issue was resolved. I’m still awaiting a call from Zach re my refund — and, incidentally, it’s been more than 72 hours. sigh
April 8th, 2007 at 15.36
helio sucks i got and the medai mover wont connect my phone u suck helio!
April 10th, 2007 at 14.58
Jeff B:
I tried to connect at first through the front USB port on my PC tower and it would not work. Then I tried one of the back USB ports and it works fine. Try a different port or a different PC.
April 11th, 2007 at 11.50
i have a question how do you send (sync) files via bluetooth from other bluetooth phones
April 21st, 2007 at 16.19
Ive been having trouble this bluetooth and my mac. Only SOMETIMES I can receive photos from my computer in receive mode. Usually I get errors like “file transfer failed:connection failed” or “internal error”. I have still not been able to send a song to my helio, I keep getting those errors.
June 1st, 2007 at 15.38
[…] So I dug a little deeper, and asked for the supervisor, who was Josh. Josh told me that he was sorry, but there was nothing he could do. He explained that the Fulfillment Center determines the condition and arrival date of returned merchandise and that it was they who declared it late and in poor condition. He further explained that they do this as soon as the phone arrives, which by my count is December 13 but by their reckoning is March 17. “So”, I asked, “if the phone’s condition was marked in your system since March 17th then why has everyone I’ve talked to since then said nothing about the phone’s condition being an issue and that I should eventually receive a refund?” All he had to say for himself was that he was sorry for the misinformation, but there was nothing he could do. I told him that I returned the phone in perfect condition, and even mentioned that I left the little plastic thing that covered the screen so it wouldn’t get scratched - and of that I have proof. He suggested I follow up with FedEx since, by assuming that both Helio and me are right, FedEx - the only other party involved - must be wrong. […]
July 19th, 2007 at 12.40
I got my Ocean on 7/6. I agreed to direct payment through my Visa card. A payment was deducted from my account BEFORE I received a statement. The payment due date was 8/8 but was deducted on 7/12. I called Helio and requested statements to be sent by email. Today is 7/19 and I have still not received a statement, either by USPS mail or email. Today I canceled my Helio account and was advised that I would receive a refund, of the payment from my Visa account a month ahead of time, in 2 weeks. Two (2) weeks to refund money that was not due until August 8th.
October 4th, 2007 at 23.26
I just got the helio fin, and, as everyone seems to be, I was rather disappointed to realize that I can not really use bluetooth with my MacBook Pro. I also encountered a rather absurd problem. The phone seems to be on a power cycle. It will start up, play the little helio jingle, and then shut down again just to attempt to reboot up until the jingle, and restart again. Helio can’t do a factory reset because I need to be in the home screen. They told me that they may be able to do an over night RMA, but then an adviser informed me that because my account is newer than 30 days I am still under the happiness guarantee, so I just need to return it to the store that I purchased it from…which is 388 miles away. I live in Phx, and ordered my phone from Santa Monica. They gave me a better deal than the stores in Phx were willing to. It took a week to get out here on 2 day shipping (a different problem in-and-of itself), and an over night RMA would help a lot, but because of the happiness guarantee (ironically) they can’t do that. So assuming the Santa Monica store is willing to ship me out a device first, and take another week, I will have effectively gone 2 weeks out of a 4 week billing cycle with out access to the service I am paying for. Even if they back-date the service to correspond to when I can actually start using the service, it is still an inconvenience to not have a cell phone for that long. Maybe I’ll request an upgrade to an Ocean for no additional charge, or settle for a free month’s service for the inconvenience. Anyone else hear of any problems like this? Any suggestions?
December 2nd, 2007 at 17.36
I am looking to buy my first phone and so far the Helio Fin is the one that has caught my eye. I will go for the “unlimited all in” for 99bucks/mo, but first I am doing research before I buy, so here I am.
I notice this seems to be a Mac site, as there is not much mention of PC. I notice there seems to be some problem of full disclosure that the phones are not compatible with Mac.
How about PC laptops? And I am thinking of using the phone as a wireless modem but what kind of speed should I expect. Would it be a good idea to cut the 50bucks/mo I now pay for cable and apply it to the phone bill?
looking forward to your response, and please
target any spitballs here ———–>
Powell
December 11th, 2007 at 11.54
@Powell: IIRC, the speed of the Helio device I tried was 3G, which is pretty fast, but it really depends on what you’ll be doing. If you just do email and basic web browsing then that should be fine. You could try it for a while and see whether it’ll let you drop cable.
Also, please note that I don’t recommend Helio as their customer service is the worst of the carriers I’ve tried (AT&T/Cingular & Verizon). See the other posts on this site under the Helio category for more info.
March 13th, 2008 at 20.05
I own my own company and the service I got with helio was totally uncalled for, I lost so many customers. Now I was trying to port out of helio, it took a week. My helio phone which is my business number 720-298-5314 was totally cut off by helio. Now no customers, current or prospective can get a hold of me at all. I have a cricket phone, but hmmm I cannot change the phone book or the internet phone numbers or the number in my advertisement in magazines. The customer service reps are clueless,they did not even know the corporate office phone number. I found it and called and they were no help. My service originated at cricket, so they were willing to take my number into cricket, but have now totally screwed me taking it back out to cricket again. Not only is this going to hurt my business, it could shut it down for a while. Class action suit??? I am all for it.