Thu 5 Apr 2007
Today I called Helio again, probably not for the last time, trying to ascertain whether the information I had (e.g. that they received the device on March 17th and that I should receive a refund no later than May 16th) was correct. The woman I spoke to, Jazel (48706), said that the date they received the device was indeed March 17th, but that no request for a credit had been put in. WTF!?! I HATE you Helio. Do the right thing for once!
She told me that she put in a request to refund $271.99 to my credit card (what do you guys need that 1 cent for?) and that now I’d have to wait yet another 59 days for the refund, which puts the last possible day at June 4th, or 6 months after I canceled my account. This has spurred me to think of a site that helps people get their money back from companies.
I’m going to call back in two weeks — we’ll see if I get a different story.
April 5th, 2007 at 10.19
You can try sharing your tale of woe with the editors of www.consumerist.com. At the least, if they publish it, you’ll have helped warn others about dealing with Helio.
April 10th, 2007 at 11.10
Whoa, my Dopplegänger lives in Hong Kong, is a software engineer, lives with someone named Sara. Okay, I’m freaked out now.
May 29th, 2007 at 17.43
I have the same problem. I’ve been waiting since February and continually get the run around, let me know if anything positive happens.
October 20th, 2007 at 00.59
I had a problem wity helio..they gave me a number that had evidently been used by someone that owed a bunch of money to alot of people and they kept calling me over and over and they finally gave me another number..which, ironically, gave me a bunch of other problems similar to the previous but, I’ve said all this to say that when I called them to get them to make some adjustments they simply ignored and denied they were at fault because they gave me the new number and all should have been taken care of. So I just told them to shove it up there wazooo…and well thay didn’t go over real well with the person taking care of my call..either way I don’t recommend them to anyone..